Frequently Asked Questions
Do I need to do anything before I arrive?
Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets. If the date, time or quantity are not what you were expecting, please contact us as soon as possible firstname.lastname@example.org.
Is there parking?
There is ample public parking within walking distance of Dalton Square around Lancaster.
When should I arrive?
Please arrive at the skate arena 20 minutes before your skating session begins so that you have time to get your skates and still enjoy your full session on the ice. If you arrive late you will be allowed on the ice but you may not have your full session of skating and will only be able to stay for the duration of your booked session.
What shall I do when I arrive?
If you do not already have your tickets, tickets can be purchased from the on-site ticket office subject to availability. We would always recommend booking in advance to avoid disappointment. You should then leave all loose items including bags with someone in your party who isn’t skating and proceed to the Skate Entrance with your ticket, you can then collect your skates and get on the ice. Skate boot hire is included in your ticket price.
What size boots are available?
Skate hire is included in your booking. The smallest skating boot is a child’s size 7J (European size 25), this will fit children aged approximately 3 to 4 years. The largest skating boot is a size 15 (European size 50).
Can I use my own skates?
Skaters may use their own skates but organisers reserve the right not to allow a person to use their own skates if they decide that they are not suitable.
Is there cloakroom space available?
There is very limited space for skaters to leave bags and personal belongings and owners will do so at their own risk.
What do I need to know if I am bringing children?
A child must be 12 years or under to qualify for the child ticket price. Children aged 10 years and under must be accompanied by an adult on the ice. The smallest skate size available for children is size 7 / European size 25 (age approx 3 - 4 years old). Children must comfortably fit into a size 7j and be able to independently sit on or hold onto skate aids to use the ice. Ultimately the parents must judge whether their children can skate safely.
There are 20 skate aids available for beginner skaters, available on a first come first served basis up to 15 minutes before your allotted skate. The number of skate aids is restricted due to capacity and insurance purposes. Skate aids can be hired at £5 per session. We politely request that where and when possible groups share skate aids.
What should I wear?
Remember that the ice rink is open-air, so dress warmly. Wear thick socks for extra comfort and don’t forget your gloves.
What happens in bad weather?
The ice rink is open-air and skating continues come rain or shine. Remember to dress warmly and wear something waterproof if you are worried it might rain. Tickets are not transferable or refundable.
Is there food available?
The Dalton Square Skate Arena will have ample provision for local food and drink. Food and drink is not permitted on the ice.
Can I bring food/drinks/alcohol?
No food or drinks are allowed into the arena or on the ice. Glass is not permitted on the viewing platforms. Ticket holders under the influence of alcohol will not be permitted on the rink.
Can I take photographs?
You can take photographs for personal use, but no selfie sticks, large cameras, video cameras or audio recording devices are allowed on the ice. The use of tripods is not permitted throughout the building for safety reasons.
Can I bring my friends & family to watch?
We welcome spectators into the arena and onto the viewing platform free of charge. Please come and enjoy watching the skating at your leisure.
I'm a wheelchair user. Can I skate?
Yes! Wheelchair users can skate at Lancaster on Ice. Wheelchair users are entitled to one free PA/companion Skate ticket bookable by emailing email@example.com. Our Ice Marshals will provide on-ice support for wheelchair users (at no extra charge). Electric wheelchairs must be switched to a manual setting whilst on the ice. Please notify us if you will be in an electric wheelchair at time of booking. The venue is accessible for wheelchairs at all times. A ramp gives full access to the viewing area. Lancaster on Ice is unable to provide wheelchairs. All skate tickets are subject to availability.
How do I contact the box office?
Please email all enquiries to firstname.lastname@example.org
On site ticket office opening times
Every day from Nov 24th til January 6th from 10am til 9pm. Closed Christmas Day.
The serious bit...
Ice skating is a sport with inherent risks. Patrons skate at their own risk. Tickets are non-exchangeable and non-refundable. Ticket holders under the influence of alcohol will not be permitted on the rink.
Is it real Ice?
Yes, this will be an authentic Ice Rink, not a synthetic substitute.
Are refunds available?
Lancaster on Ice is an outdoor winter event and will be subjected to frequent varying weather conditions. The event has experienced high demand for tickets and advance purchases are recommended to secure your place on the ice, particularly during weekend and holiday times. Customers are advised to always assume their pre-booked session is on and arrive in ample time to skate. If weather conditions are such that they severely impact the customer experience for a skate session, for example, severe high winds and flood level downbursts of rain, customers may be given the opportunity to exchange their booking for another time there and then at the rink. The decision on the viability of skate sessions will be made from hour to hour by the rink manager. If the weather changes part way through a skate session customers may also be given the opportunity to rearrange. Once again, this decision will be made by the rink manager. In the highly unlikely event that the ice rink is closed for a sustained period due to weather conditions which impact the safety of skaters, notices will be given on the Facebook Page and Twitter feed and further instructions will be provided on how to rearrange a skate session. Decisions will only be made on the suitability of the ice at the time of a skate session. Anyone who does not attend a skate session which is pre-booked will risk losing the chance to exchange a skate session. We’d like to take this opportunity to remind everyone that trained and experienced marshalls, first aiders and ice rink technicians are always on hand to manage the rink and customer safety is a priority. Refunds will not be given under any circumstances.